Return/Exchange Policy

Return & Exchange Policy

At Silwore, we want you to be happy with your purchase. Every piece is carefully inspected and packaged before it is shipped.

Returns

We accept return requests within 14 days of delivery.

To be eligible for a return:

  • The item must be unused and in its original condition.

  • The jewelry must be returned in its original packaging.

  • The item must not show signs of wear, damage, alteration, or modification.

  • The return request must be made within 14 days of delivery.

How to Request a Return

To request a return, please follow these steps:

1. Contact us
Email silworeindia@gmail.com within 14 days of receiving your order.

2. Provide your order details
Include your order number, full name, and the reason for the return.

3. Send photos if requested
For certain return requests, we may ask you to provide clear photographs of the jewelry and its packaging.

4. Wait for return approval
Our team will review your request and provide return instructions if it is approved. Please do not send the item back before receiving approval from Silwore.

5. Ship the item
Once your return is approved, carefully package the jewelry in its original packaging and ship it according to the instructions provided by our team.

6. Inspection & refund
Once we receive the returned item, it will be inspected. If it meets our return conditions, your refund will be processed to the original payment method.

Exchanges

We accept exchanges within 14 days of delivery, subject to availability.

If you would like to exchange your item for another design or size, please contact us before returning the original item.

Any difference in product price or applicable shipping charges may need to be paid before the replacement is shipped.

Custom & Personalized Jewelry

Custom-made, personalized, or specially modified jewelry is generally not eligible for return or exchange, unless the item arrives damaged or there is an issue caused by Silwore.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive an incorrect item, please contact us within 48 hours of delivery.

Please provide:

  • Your order number

  • Clear photographs of the item

  • Photographs of the packaging, if applicable

  • A brief description of the issue

We will review the issue and work with you on an appropriate resolution.

Return Shipping

Unless the item is damaged, defective, or incorrectly sent by Silwore, return shipping costs are the responsibility of the customer.

Original shipping charges are generally non-refundable.

For international returns, customers are responsible for any return shipping costs, customs charges, duties, or taxes associated with sending the item back to India.

Refunds

Once we receive and inspect the returned item, we will notify you about the status of your refund.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your payment provider or bank.

Items That Cannot Be Returned

Returns may not be accepted for:

  • Custom or personalized jewelry

  • Items that have been worn or damaged after delivery

  • Items that have been resized, altered, or modified

  • Items returned without prior approval

  • Items missing their original packaging or components

Contact Us

For any return or exchange request, please contact:

Prateek Jain
Founder, Silwore
Email: silworeindia@gmail.com
Instagram: @silworeindia

Please include your order number in all return and exchange communications.

Silwore reserves the right to review each return or exchange request individually and to refuse returns that do not meet the conditions outlined above.